In light of the current 2019 Novel Coronavirus (2019-nCoV) situation, after a thorough deliberation, the QUIS17 organizing committee has decided to postpone The 17th International research symposium on service excellence in management (QUIS17), originally scheduled for 18-21 dune 2021 at VinUniversity, Hanoi, Vietnam.
QUIS17 conference will be rescheduled to 28-31 January 2022 at VinUniversity, Hanoi, Vietnam! We hope to see and welcome many of you to VinUniversity campus and to beautiful Vietnam! Please mark your calendar for now, and the conference organizing committee will follow up with details and update soon.
At this moment, we would like to take the opportunity to thank everyone for supporting QUIS17 conference thus far. We are committed to working towards the best possible conference and we apologize for the inconvenience caused.
In the meantime, we are pleased to announce that we will host the pre-event virtual conference In June 2021. Stay tuned for our pre-event and updates!
Thank you for your patience and cooperation. In the meantime, please stay safe and well
Sunmee Choi – Per Kristensson – Sunghoon Kim – Rohit Verma QUIS17 Organizing committee
Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service dominant logic, service leadership, customer experience, technology and innovations in service.
For more information about QUIS, click here
The 17th International Research Symposium on Service Excellence in Management (QUIS17) will take place during January 28-31, 2022 at VinUniversity, Hanoi, Vietnam. The main theme of the conference is “Reimagining service to enhance human work and life”.
Online abstract submission opens
Abstract submission deadline
Notification of acceptance
Early registration closes | Complete paper or extend abstract deadline
Regular registration closes
College of Business and Management VinUniversity, Vietnam | Yonsei University South Korea
W.P Carey School of Business Center for Service Leadership (CSL), Arizona State University, USA
Co-Editor-in-Chief, Journal of Operations Management | University of Lausanne, Switzerland