VinUni Research

Employee Wellness on the Frontline: An Interactional Psychology Perspective

Employee Wellness on the Frontline: An Interactional Psychology Perspective

Business and Management

Abstract Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically […]

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The First Vietnamese Case of COVID-19 Acquired From China

The First Vietnamese Case of COVID-19 Acquired From China

Health Sciences

Abstract As researchers, medical professionals, public safety officials, infectious disease professionals are working around the clock to contain […]

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The Effect of Service Improvisation Competence on Hotel Performance

The Effect of Service Improvisation Competence on Hotel Performance

Business and Management

Abstract Purpose: The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a […]

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Vietnam a Country in Transition: Health Challenges

Vietnam a Country in Transition: Health Challenges

Health Sciences

Abstract Vietnam’s Gross National Income per capita has increased from US$110 in 2000 to US$2400 in 2018and is […]

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“Robot Rooms”: How Guests Use and Perceive Hotel Robots

“Robot Rooms”: How Guests Use and Perceive Hotel Robots

Business and Management

Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. […]

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Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry

Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry

Business and Management

Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the […]

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How to Win the Consumer’s heart?

How to Win the Consumer’s heart?

Business and Management

Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of […]

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Impacts of Information and Communication Technologies on Nursing Care: An Overview of Systematic Reviews (protocol)

Impacts of Information and Communication Technologies on Nursing Care: An Overview of Systematic Reviews (protocol)

Business and Management, Health Sciences, Interdisciplinary Research

Abstract This paper discusses two aspects of the use of information and communication technologies (ICTs) in healthcare: first, […]

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