VinUni Research
Employee Wellness on the Frontline: An Interactional Psychology Perspective
Business and Management
Abstract Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically […]
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The First Vietnamese Case of COVID-19 Acquired From China
Health Sciences
Abstract As researchers, medical professionals, public safety officials, infectious disease professionals are working around the clock to contain […]
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The Effect of Service Improvisation Competence on Hotel Performance
Business and Management
Abstract Purpose: The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a […]
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Vietnam a Country in Transition: Health Challenges
Health Sciences
Abstract Vietnam’s Gross National Income per capita has increased from US$110 in 2000 to US$2400 in 2018and is […]
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“Robot Rooms”: How Guests Use and Perceive Hotel Robots
Business and Management
Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. […]
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Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry
Business and Management
Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the […]
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How to Win the Consumer’s heart?
Business and Management
Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of […]
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Impacts of Information and Communication Technologies on Nursing Care: An Overview of Systematic Reviews (protocol)
Business and Management, Health Sciences, Interdisciplinary Research
Abstract This paper discusses two aspects of the use of information and communication technologies (ICTs) in healthcare: first, […]
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