Business and Management
Abstract Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically […]
Read MoreHealth Sciences
Abstract As researchers, medical professionals, public safety officials, infectious disease professionals are working around the clock to contain […]
Read MoreBusiness and Management
Abstract Purpose: The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a […]
Read MoreHealth Sciences
Abstract Vietnam’s Gross National Income per capita has increased from US$110 in 2000 to US$2400 in 2018and is […]
Read MoreBusiness and Management
Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. […]
Read MoreBusiness and Management
Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the […]
Read MoreBusiness and Management
Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of […]
Read MoreBusiness and Management, Health Sciences, Interdisciplinary Research
Abstract This paper discusses two aspects of the use of information and communication technologies (ICTs) in healthcare: first, […]
Read More