[Industry Speaker Series] Online Talk With The Head Of Group Spa Operations At Mandarin Oriental Hotel Group

To mark the return of the Industry Speaker Series, VinUniversity has cordially invited Ms. Andrea Lomas-Gong – Head of Group Spa Operations at Mandarin Oriental Hotel Group – to join students from the College of Business and Management in a remarkable sharing session. With 30 years of experience in Spa operations and project development, Ms. Andrea is currently responsible for supervising, training, and implementing Marketing strategies across 35+ spa branches of Mandarin Oriental Group. Her in-depth experience in the hospitality industry has brought VinUniversity students a closer look into the hospitality business in this time of the “new normal”.

𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐠𝐥𝐨𝐛𝐚𝐥 𝐥𝐞𝐚𝐝𝐢𝐧𝐠 𝐡𝐨𝐭𝐞𝐥𝐬 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐰𝐡𝐞𝐧 𝐜𝐡𝐨𝐨𝐬𝐢𝐧𝐠 𝐚 𝐜𝐚𝐧𝐝𝐢𝐝𝐚𝐭𝐞?

According to Ms. Andrea, the candidates highly sought-after by global leading hotels are those who shine with positivity and strong aspirations, as well as love and a desire to improve the lives of others. Additionally, sincerity, humility, meticulousness, thoroughness, and strong communication skills to properly express yourself are also essential qualities. With Mandarin Oriental’s plan to introduce their first two branches in Vietnam, Ms. Andrea believes that VinUniversity students from the College of Business and Management in general, and students in the Hospitality Management major in particular, will be able to access valuable opportunities at Mandarin Oriental.

𝐃𝐢𝐟𝐟𝐞𝐫𝐞𝐧𝐜𝐞 𝐜𝐫𝐞𝐚𝐭𝐞𝐬 𝐰𝐨𝐫𝐥𝐝-𝐜𝐥𝐚𝐬𝐬 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬

Emphasizing the unique vision of developing a spa system with services beyond the usual concepts of body therapies, Ms. Andrea opened up about her perspective on a holistic experience that embraces the healing of body, mind, and soul. Especially in the context of the new normal with the increasingly popular trend of online health consulting services, hospitality brands have shifted their priority to focus on digitalization to cater to customers’ demands.

Despite being limited to only online interactions due to the pandemic, this valuable experience sharing session from an expert in the spa and hospitality industry has provided fresh knowledge for students of VinUniversity’s College of Business and Management. The opportunity to interact with leaders of industries that they care about has not only given our students the latest updates on businesses and the current market, but also plenty of inspiration to strengthen their confidence in their chosen paths.

(Article by Le Trung Kien – Second-year student majoring in Hospitality Management, VinUniversity)