QUIS18 Abstract Submission Portal is Now Open!

August 15, 2022

The 18th International Research Symposium on Service Excellence in Management (QUIS18) will take place during June 20-23, 2023 at VinUniversity, Hanoi, Vietnam (conference website). Main theme of the conference is “Re-imagining service to enhance human life and society”.

QUIS18 opens its portal for online abstract submission from August 8th, 2022 to November 30th, 2022 (to submit abstract, click here. Note – Corresponding co-author will need to create an account at “Easychair website”). 

All submissions will be reviewed by the conference Co-chairs and acceptance will be based on their contributions to theory, research and/or implications for practice for service management. Please refer to the call for submissions page for additional guidelines. By submitting an abstract, at least one of the authors agrees to attend QUIS18 if the work is accepted.

Submission guideline

Authors must provide author details and supply a structured abstract (about 500 words) following the Online Abstract submission form provided in this link, including these sub-headings:

  • Purpose of the study
  • Methodology
  • Findings
  • Research limitations/ Implications
  • Originality/value
  • Keywords
  • Presentation format (the authors are advised to use engaging format to create welcoming space for active and collaborative peer-to-peer learning while conveying the main ideas behind their submission. Some examples of such presentation formats can be found at this website).

Notification of acceptance will be sent by January 31st 2023. Authors of accepted abstracts must submit either an extended abstract (1000 words) or a complete paper (maximum 10 pages) by March 15th, 2023 to be included in the QUIS18 proceedings.

Best Paper Award will be presented during the conference and selected papers from the conference will be invited for consideration for publication in the Journal of Service Management, Journal of Service Theory and Practice and Service Science.

Important Dates

08-Aug22 Online abstract submission opens
30Nov22 Abstract submission deadline
31Jan-23 Notification of acceptance | Registration opens
15Mar-23 Early registration closes | Complete paper or extended abstract deadline
30Apr-23 Regular registration closes

For inquiries on QUIS18, please contact Conference Manager, Ms. Polene Nguyen: quis18@vinuni.edu.vn.

Conference Website: http://vinuni.edu.vn/quis18/

QUIS18 Planning Team

Rohit Verma, VinUniversity, Vietnam; Cornell University, USA (Host Co-Chair)

Kyunghwa Chung, VinUniversity, Vietnam (Host, Associate Co-Chair)

Polene Nguyen, VinUniversity, Vietnam (Conference Manager)

Per Kristensson, CTF, Service Research Center, Karlstad University, Sweden (Co-Chair)

Thomas Hollmann, W.P Carey School of Business, Center for Service Leadership (CSL), Arizona State University, USA (Co-Chair)

Kejia Hu, Vanderbilt University, USA (Conference Proceedings Chair)

 

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