THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18)

RE-IMAGINING SERVICE
TO ENHANCE HUMAN LIFE AND SOCIETY

June 20-23, 2023 (Tuesday – Friday). VinUniversity, Hanoi, Vietnam

About QUIS

The world’s best conference on service management is coming to one of the most exciting locations in Southeast Asia! 

The 18th International Research Symposium on Service Excellence in Management (QUIS18) will take place during June 20-23, 2023 at VinUniversity, Hanoi, Vietnam. The main theme of the conference is “Re-imagining service to enhance human life and society”.

Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service dominant logic, service leadership, customer experience, technology and innovations in service.

For more information about QUIS, click here

Conference Planning Team

Thomas Hollmann

Co-Chair

W.P Carey School of Business

Center for Service Leadership (CSL)

Arizona State University, USA

Per Kristensson​

Co-Chair

CTF, Service Research Center

Karlstad University, Sweden

Rohit Verma

Host Co-Chair

VinUniversity, Vietnam | Cornell University, USA

Kyunghwa Chung

Host Associate Chair

College of Business and Management

VinUniversity, Vietnam

Linh P. Nguyen

Host Conference Manager

College of Business and Management

VinUniversity, Vietnam

Hosted by

In collaboration with

Sponsoring Journals

Conference Advisory Board

Lerzan Aksoy

Fordham University, USA

Saif Benjaafar

Editor-In-Chief, Service Science | University of Minnesota, USA

Mary Jo Bitner

QUIS Co-Chair Emeritus | Arizona State University, USA

Constantin Blome

Co-Editor-In-Chief, International Journal of Operations & Production Management | University of Sussex, United Kingdom

Tilo Bohmann

University of Hamburg, Germany

Dimitrios Buhalis

Editor-In-Chief, Tourism Review | Bournemouth University, United Kingdom

Bo Edvardsson

QUIS Co-Founder | Karlstad University, Sweden

Raymond Fisk

Texas State University, USA

Kristina Heinonen

Hanken School of Economics, Finland

Jay Kandampully

Editor, Journal of Service Management | The Ohio State University, USA

Werner Kunz

Board Member SERVSIG | Digital Media lab University of Massachusetts Boston, USA

Janet McColl-Kennedy

The University of Queensland, Australia

Parsu Parasuraman

University of Miami, USA

Lia Patricio

University of Porto. Portugal

Chatura Ranaweera

Co-Editor, Journal of Service Theory and Practice | Wilfrid Laurier University, Canada

Maria Renzi

Roma Tre University, Italia

Mark S. Rosenbaum

Co-Editor of Journal of Services Marketing | Saint Xavier University, USA

Rebekah Russell-Bennett

Co-Editor of Journal of Services Marketing | Queensland University of Technology, Australia

Bruce Tracey

Editor of Cornell Hospitality Quarterly | Cornell University, USA

Stephen Vargo

University of Hawai’i at Manoa, USA

Jochen Wirtz

National University of Singapore, Singapore

About-VinUniversity-VinUni