THE 18TH INTERNATIONAL RESEARCH SYMPOSIUM ON SERVICE EXCELLENCE IN MANAGEMENT (QUIS18)

RE-IMAGINING SERVICE
TO ENHANCE HUMAN LIFE AND SOCIETY

June 20-23, 2023 (Tuesday – Friday). VinUniversity, Hanoi, Vietnam

About QUIS

The world’s best conference on service management is coming to one of the most exciting locations in Southeast Asia! 

The 18th International Research Symposium on Service Excellence in Management (QUIS18) will take place during June 20-23, 2023 at VinUniversity, Hanoi, Vietnam. The main theme of the conference is “Re-imagining service to enhance human life and society”.

Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service dominant logic, service leadership, customer experience, technology and innovations in service.

For more information about QUIS, click here

Conference Planning Team

Co-Chair

W.P Carey School of Business

Center for Service Leadership (CSL)

Arizona State University, USA

Co-Chair

CTF, Service Research Center

Karlstad University, Sweden

Host Co-Chair

VinUniversity, Vietnam | Cornell University, USA

Host Associate Chair

College of Business and Management

VinUniversity, Vietnam

Linh P. Nguyen

Host Conference Manager

College of Business and Management

VinUniversity, Vietnam

Conference Proceedings Chairs

Vanderbilt University, USA

College of Business and Management

VinUniversity, Vietnam

Conference Advisory Board

Fordham University, USA

Editor-In-Chief, Service Science | University of Minnesota, USA

QUIS Co-Chair Emeritus | Arizona State University, USA

Co-Editor-In-Chief, International Journal of Operations & Production Management | University of Sussex, United Kingdom

University of Hamburg, Germany

Editor-In-Chief, Tourism Review | Bournemouth University, United Kingdom

QUIS Co-Founder | Karlstad University, Sweden

Texas State University, USA

Hanken School of Economics, Finland

Editor, Journal of Service Management | The Ohio State University, USA
Board Member SERVSIG | Digital Media lab University of Massachusetts Boston, USA

The University of Queensland, Australia

University of Miami, USA

University of Porto. Portugal

Co-Editor, Journal of Service Theory and Practice | Wilfrid Laurier University, Canada

Roma Tre University, Italia

Co-Editor of Journal of Services Marketing | Saint Xavier University, USA

Co-Editor of Journal of Services Marketing | Queensland University of Technology, Australia

Editor of Cornell Hospitality Quarterly | Cornell University, USA

University of Hawai’i at Manoa, USA

National University of Singapore, Singapore

Hosted by

In collaboration with

Sponsoring Journals