Conference Planning Team

Co-Chair

W.P Carey School of Business

Center for Service Leadership (CSL)

Arizona State University, USA

Co-Chair

CTF, Service Research Center,

Karlstad University, Sweden

Host Co-Chair

VinUniversity, Vietnam | Cornell University, USA

Host Associate Chair

College of Business and Management

VinUniversity, Vietnam

Polene Nguyen

Host Conference Manager

College of Business and Management

VinUniversity, Vietnam

College of Business and Management

VinUniversity, Vietnam

Proceedings Chair

Vanderbilt University, USA