Since 1988, the QUIS symposium brings together the best interdisciplinary academic research and management practices in a forum to advance the study of service management, service dominant logic, service leadership, customer experience, technology and innovations in service.

The objectives of QUIS’ unique high-level sharing and networking events are to:

  • Promote the continuing improvement of service quality and excellence in all economic sectors around the world.
  • Gather thought leaders from the global business and academic communities for an open exchange of insight and experiences.
  • Share and advance the state of the art in theory and practice through presentation and discussion of scholarly research and successful business strategies.

For more information about QUIS history,  click here.

The 18th international research symposium on service excellence in management (quis18)​

In June 2023, QUIS will head towards to Hanoi, Vietnam, one of the world’s top 10 destinations, for its 18th edition. Hanoi, located on the banks of the Red River, is one of the most ancient capitals in the world, where travelers can find well-preserved colonial buildings, ancient pagodas, and unique museums within the city center. A great place to explore on foot, Hanoi is also known for its delectable cuisine, vibrant nightlife, silks and handicrafts, as well as a multi-cultural community that’s made up of Chinese, French and Russian influences.

QUIS18 will be hosted by the School of Business and Management, VinUniversity, Vietnam in conjunction with CTF, Service Research Center, Karlstad University, Sweden; Cornell University, USA; and W.P Carey School of Business Arizona State University, USA