Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation during the 18th International Research Symposium on Service Excellence in Management (QUIS 18) which will take place at the beautiful campus of VinUniversity, Vietnam on June 20-23, 2023.


Abstracts (maximum 500 words) should be submitted via this link, latest by December 4th 2022. (Note: Corresponding co-author will need to create an account at “Easychair website“). All submissions will be reviewed by the conference Co-chairs and acceptance will be based on their contributions to theory, research and/or implications for practice for service management. By submitting an abstract, at least one of the authors agrees to attend QUIS18 if the work is accepted.

Notification of acceptance will be sent by January 31st 2023. Authors of accepted abstracts must submit either an extended abstract (1000 words) or a complete paper (maximum 10 pages) by March 15th, 2023 to be included in the QUIS18 proceedings.

A Best Paper Award will be presented during the conference and selected papers from the conference will be invited for consideration for publication in the Journal of Service Management, Journal of Service Theory and Practice and Service Science


Authors must provide author details and supply a structured abstract following the Online Abstract submission form provided in this link, including these sub-headings:

  • Purpose of the study 
  • Methodology
  • Findings 
  • Research limitations/ Implications 
  • Originality/ Value 
  • Keywords
  • Presentation format (the authors are advised to use an engaging format to create a welcoming space for active and collaborative peer-to-peer learning while conveying the main ideas behind their submission. Some examples of such presentation formats can be found on this website).  


QUIS18 takes a broad interdisciplinary and international view of service excellence in management and the following topics are welcomed:

  • Artificial Intelligence And Robots In Service
  • Base Of Pyramid (BoP) Service Research
  • Customer Experience
  • Data Science For Service (Big Data Or Unstructured Data Analytics)
  • Digitalization Of Services
  • Education Service
  • Environment, Sustainability And Service
  • Healthcare And Wellness Service
  • Mobile Technology And Service
  • Public, Not-For-Profit And Governmental Service
  • Service Ecosystem
  • Service In Global Pandemic Age
  • Service In Manufacturing Companies/Organizations
  • Service Innovation And Creativity
  • New Service Development
  • Service Design
  • Technology And Service
  • Transformative Service
  • Value Cocreation
  • Virtual Workplace
  • Other Topics Related To Service


01-Aug-22  Online abstract submission opens

04-Dec-22  Abstract submission deadline

06-Feb-23  Notification of acceptance | Registration opens

15-Mar-23  Complete paper or extended abstract deadline

31-Mar-23 Early registration closes

15-May-23  Regular registration closes