Final Recap & Thank You Letter

Dear QUIS18 Conference attendees and participants,

First and foremost, we want to express our deepest gratitude to each and every one of you who contributed to the success of this event. From the dedicated speakers and panelists to the enthusiastic audience, your presence and participation made QUIS18 truly remarkable. 

We extend our heartfelt appreciation to over 150 world-renowned professors and scientists from 90 universities representing 28 countries and territories who have gathered in Vietnam and VinUni to participate in the 18th International Research Symposium on Service Excellence in Management (QUIS18).

Over the course of three days, from June 21 to 23, the conference featured multiple sessions covering practical and interdisciplinary research topics on new management practices aimed at advancing service management research, applying smart technology in services, and discussing solutions to promote the service industry, innovation in services, customer experience, technology, and digital transformation.

We hope you have gained great insight and a memorable journey in Vietnam and QUIS18!

See you again!

Best regards,

QUIS18 Conference Organizing Committee