Dear QUIS18 Conference attendees and participants, First and foremost, we want to express our deepest gratitude to each and every one of you who contributed to the success of this event. From the dedicated speakers and panelists to the enthusiastic audience, your presence and participation made QUIS18 truly remarkable.  We extend our heartfelt appreciation to […]

QUIS18 concluded with a successful range of exhilarating activities and events. In this afternoon, we engaged in:  Keynote 5: Keynote on Future of Service Operations and Supply Chains was led by Professor Rohit Verma, featuring Professor Rich Metters, Professor Suresh Sethi, and Professor Jie Zhang as the panelists. Using examples from different service industries, they […]

On Thursday evening, a gala dinner was hosted for all the attendees.  The dinner had an array of delicious Vietnamese foods, and the attendees relished the meal. Previous Next This Gala Dinner revealed the winners of the Mary Jo Bitner ” Rising Star in Services” and Bo Edvardsson “Industry Impact in Services Award”. All the […]

An enlightening afternoon at QUIS18!  Participants immersed themselves in a wealth of knowledge during the concurrent sessions C and D, featuring 12 captivating smaller sessions.  Previous Next From thought-provoking presentations to engaging discussions, QUIS18 provided an ideal platform for researchers to share and explore valuable insights. 

Continuing insightful Keynote 1 and Keynote 2 yesterday, QUIS18 Conference is honored to organize Keynote 3 – Service Innovation and Keynote 4 – Future of Service Education with our distinguished guests.  In the morning session, we have: Keynote 3: Service Innovation featured Professor Zhao Xiande, Professor Marival Segarra Oña, and Professor Lina Zhong drive us […]

The afternoon session was full of insightful knowledge and informative sharing from different professors worldwide.  Previous Next There were 2 main sessions, A and B, with 6 concurrent sessions each. Each session featured fascinating presentations and engaging content. Previous Next QUIS18 also made a mark in participants’ hearts with the hospitable and exciting beach BBQ […]

Today is the second day of QUIS18, opened by a welcoming speech from the co-host of QUIS18, Professor Rohit Verma and Professor Per Kristensson, followed by a warm greeting from Dr. Le Mai Lan, VinUniversity President.  Previous Next In the morning session, we have: Keynote 1: The Future of Services featured Professor Per Kristensson as […]

QUIS18’s first day was full of energy and excitement! We’re honored to welcome all participants from around the globe to embark on a transformative journey to Re-imagining Service to enhance Human Life and Society. We had the privilege of visiting the captivating Vietnam Women’s Museum with VinUniversity students and immersing ourselves in the Vietnamese women’s […]

About Panel V Panel V will discuss the challenges associated with service supply chains and operations in the post-pandemic environment. About the Speakers QUIS18 is honored to introduce 3 keynote speakers: Professor Xiande Zhao, Professor Suresh Sethi, and Professor Jia Zhang. Using examples from several service industries such as hospitality and healthcare, the speakers will […]

About Panel IV At the Panel IV of the QUIS18 Conference, the keynote speakers will talk about new advances in service education based on active, experiential, and multidisciplinary learning. In particular, most of updated and innovative teaching approaches used in Sweden, Australia, and Japan will be presented in the session.  About the Speakers QUIS18 is […]