TSE (Tourism Social Entrepreneurship) has been highlighted as a factor in community social and environmental development (Florin & Schmidt, 2011). It aids disadvantaged stakeholders by ensuring financial stability while also enhancing tourism social/cultural and environmental benefits. However, not much has been written on how social entrepreneurs come up with these novel social solutions. In this context, a case […]

Abstract The Covid-19 pandemic has long-lasting impacts that require the hotel sector to revise, innovate and transform their businesses. However, the literature related to this area remains vastly under-developed. Based on 219 articles collected from global news media and an integrated crisis management framework, this research note map out “strategic responses” from the hotel sector […]

Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the final innovation outputs. We propose and test a model that puts together stakeholders’ engagement, innovation objectives and innovation outputs. We analyze data from 400+ healthcare Spanish companies using Partial Least Squared modelling technique. Results show that stakeholders’ […]

Abstract This case study used anthropological and culture concept methodologies to evaluate the perceptions of sustainable coffee production of the K’Ho ethnic minority in Di Linh district, Lâm Đồng province in the Central Highlands of Vietnam. Sustainable production is a means of mitigating the increasing impacts of climate change upon the region. The Central Highlands […]

Abstract We propose a network DEA (Data Envelopment Analysis) model that consists of internal and external service processes and employs customer satisfaction as an intermediate factor. Using the proposed model, we calculate four efficiency scores: service productivity score drawn from internal service process, service efficiency score drawn from external service process, overall efficiency score drawn […]

Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of the determinants of consumer emotions is critical for tourism and hospitality marketers to effectively influence consumer affect-driven consumption behavior. However, research on the determinants of pre-consumption emotions remains under-explored. This study aims to fill the research gap […]

Abstract Buy-Online-Pick-up-in-Store (BOPS) service is a popular omnichannel retail initiative, intended to enhance the convenience of online customers. Focusing on the pick-up (PU) stage of BOPS service, we develop a comprehensive scale (BOPS-PU-QUAL) for its quality perceived by customers. A multi-step scale development procedure involving one qualitative and two quantitative studies resulted in a scale […]

Abstract Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to conceptually model the interactive influences of organizational and employee factors in influencing FLSW involvement in wellness programs and provides suggestions on how service organizations can enhance […]

Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of the determinants of consumer emotions is critical for tourism and hospitality marketers to effectively influence consumer affect-driven consumption behavior. However, research on the determinants of pre-consumption emotions remains under-explored. This study aims to fill the research gap […]

Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the final innovation outputs. We propose and test a model that puts together stakeholders’ engagement, innovation objectives and innovation outputs. We analyze data from 400+ healthcare Spanish companies using Partial Least Squared modelling technique. Results show that stakeholders’ […]