Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of the determinants of consumer emotions is critical for tourism and hospitality marketers to effectively influence consumer affect-driven consumption behavior. However, research on the determinants of pre-consumption emotions remains under-explored. This study aims to fill the research gap […]

Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the final innovation outputs. We propose and test a model that puts together stakeholders’ engagement, innovation objectives and innovation outputs. We analyze data from 400+ healthcare Spanish companies using Partial Least Squared modelling technique. Results show that stakeholders’ […]

Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. Guests reported making fairly frequent use of the robots, primarily for such relatively simple functions as turning on the lights and turning off the TV. Chief problems occur when the robot cannot recognize operation commands, when guests […]

Abstract Vietnam’s Gross National Income per capita has increased from US$110 in 2000 to US$2400 in 2018and is projected to have an urbanization rate of 40% by early 2020. So, how have these socioeconomic changes affected health issues in the country? This question is answered in the research paper titled “Vietnam a country in transition: […]

Abstract Purpose: The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a service firm’s employees to deviate from established service delivery processes and routines to respond in a timely manner to unforeseen events using available resources” (Secchi et al. , 2019, p. 1329), has been proposed as an effective […]

Abstract As researchers, medical professionals, public safety officials, infectious disease professionals are working around the clock to contain the coronavirus disease 2019 (COVID-19) outbreak around the world, Dr. Le Khac Linh from VinUni is part of a team that reports the first Vietnamese case of COVID-19 acquired from Wuhan – China, and describes the identification, […]

Abstract Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to conceptually model the interactive influences of organizational and employee factors in influencing FLSW involvement in wellness programs and provides suggestions on how service organizations can enhance […]

Abstract Fused deposition modelling (FDM) is one of the fastest-growing additive manufacturing methods used in printing fibre-reinforced composites (FRC). The performances of the resulting printed parts are limited compared to those by other manufacturing methods due to their inherent defects. Hence, the effort to develop treatment methods to overcome these drawbacks has accelerated during the […]

Abstract Federated Learning (FL) is a recent direction in Machine Learning. Whereas standard learning approaches require centralizing all the training data on one machine, FL enables training with decentralized data privately stored across many machines. This is important because in practice data may be too big to send to the central server or too sensitive […]

Abstract While polarized light and polarized fluorescence imaging are widely used as imaging tools in biological studies, it is still impossible to reveal the full, 3-dimensional anisotropy using available imaging techniques. To overcome this problem, the Oldenbourg lab at Marine Biological Laboratory, Woods Hole, MA, USA, first developed the Light Field LC-PolScope, which combines the […]