VinUni Research
Frontline Service Worker Wellness
Business and Management
Abstract Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically […]
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The Effect of Service Improvisation Competence on Hotel Performance
Business and Management
Abstract Purpose The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a […]
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“Robot Rooms”: How Guests Use and Perceive Hotel Robots
Business and Management
Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. […]
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Understanding the Perceptions of Sustainable Coffee Production
Business and Management
Abstract This case study used anthropological and culture concept methodologies to evaluate the perceptions of sustainable coffee production […]
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Explaining Gender Differences in Entrepreneurship
Business and Management
Abstract The objective of this study is to analyze and explain gender differences in entrepreneurship in Vietnam by […]
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Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry
Business and Management
Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the […]
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How to Win the Consumer’s heart?
Business and Management
Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of […]
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Usage and Impact of Information and Communication Technologies in Healthcare Delivery
Business and Management, Health Sciences, Interdisciplinary Research
Abstract This paper discusses two aspects of the use of information and communication technologies (ICTs) in healthcare: first, […]
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Vietnam’s Textile and Garment Industry Hit Hard by COVID-19
Business and Management
Following a special webinar that took place in April 2020 related to “The impact of COVID-19 on the […]
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