VinUni Research

Understanding the Perceptions of Sustainable Coffee Production: A Case Study of the K’Ho Ethnic Minority in a Small Village in Lâm Đồng Province of Vietnam

Understanding the Perceptions of Sustainable Coffee Production: A Case Study of the K’Ho Ethnic Minority in a Small Village in Lâm Đồng Province of Vietnam

Business and Management

Abstract This case study used anthropological and culture concept methodologies to evaluate the perceptions of sustainable coffee production […]

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Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry: Tapping the Right Key

Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry: Tapping the Right Key

Business and Management

Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the […]

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Employee Wellness on the Frontline: An Interactional Psychology Perspective

Employee Wellness on the Frontline: An Interactional Psychology Perspective

Business and Management

Abstract Purpose Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not […]

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Development and Validation of the Pick-up Service Quality Scale of the Buy-online-pick-up-in-store Service

Development and Validation of the Pick-up Service Quality Scale of the Buy-online-pick-up-in-store Service

Business and Management

Abstract Buy-Online-Pick-up-in-Store (BOPS) service is a popular omnichannel retail initiative, intended to enhance the convenience of online customers. […]

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How to Win the Consumer’s Heart? Exploring Appraisal Determinants of Consumer Pre-Consumption Emotions

How to Win the Consumer’s Heart? Exploring Appraisal Determinants of Consumer Pre-Consumption Emotions

Business and Management

Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of […]

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Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis

Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis

Business and Management

Abstract We propose a network DEA (Data Envelopment Analysis) model that consists of internal and external service processes […]

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Employee Wellness on the Frontline: An Interactional Psychology Perspective

Employee Wellness on the Frontline: An Interactional Psychology Perspective

Business and Management

Abstract Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically […]

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The Effect of Service Improvisation Competence on Hotel Performance

The Effect of Service Improvisation Competence on Hotel Performance

Business and Management

Abstract Purpose: The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a […]

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“Robot Rooms”: How Guests Use and Perceive Hotel Robots

“Robot Rooms”: How Guests Use and Perceive Hotel Robots

Business and Management

Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. […]

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Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry

Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry

Business and Management

Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the […]

Read More
How to Win the Consumer’s heart?

How to Win the Consumer’s heart?

Business and Management

Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of […]

Read More