VinUni Research
“Strategic Responses of the Hotel Sector to COVID-19: Toward a Refined Pandemic Crisis Manage Framework” – A Research by Dr. Jenny Le
Business and Management
Abstract The Covid-19 pandemic has long-lasting impacts that require the hotel sector to revise, innovate and transform their […]
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Understanding the Perceptions of Sustainable Coffee Production: A Case Study of the K’Ho Ethnic Minority in a Small Village in Lâm Đồng Province of Vietnam
Business and Management
Abstract This case study used anthropological and culture concept methodologies to evaluate the perceptions of sustainable coffee production […]
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Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry: Tapping the Right Key
Business and Management
Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the […]
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Employee Wellness on the Frontline: An Interactional Psychology Perspective
Business and Management
Abstract Purpose Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not […]
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Development and Validation of the Pick-up Service Quality Scale of the Buy-online-pick-up-in-store Service
Business and Management
Abstract Buy-Online-Pick-up-in-Store (BOPS) service is a popular omnichannel retail initiative, intended to enhance the convenience of online customers. […]
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How to Win the Consumer’s Heart? Exploring Appraisal Determinants of Consumer Pre-Consumption Emotions
Business and Management
Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of […]
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Measuring Customer Satisfaction and Hotel Efficiency Analysis: An Approach Based on Data Envelopment Analysis
Business and Management
Abstract We propose a network DEA (Data Envelopment Analysis) model that consists of internal and external service processes […]
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Employee Wellness on the Frontline: An Interactional Psychology Perspective
Business and Management
Abstract Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically […]
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The Effect of Service Improvisation Competence on Hotel Performance
Business and Management
Abstract Purpose: The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a […]
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“Robot Rooms”: How Guests Use and Perceive Hotel Robots
Business and Management
Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. […]
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Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry
Business and Management
Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the […]
Read More
How to Win the Consumer’s heart?
Business and Management
Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of […]
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