Business and Management
Abstract Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically […]
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Abstract Purpose The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a […]
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Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. […]
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Abstract This case study used anthropological and culture concept methodologies to evaluate the perceptions of sustainable coffee production […]
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Abstract The objective of this study is to analyze and explain gender differences in entrepreneurship in Vietnam by […]
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Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the […]
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Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of […]
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Abstract This paper discusses two aspects of the use of information and communication technologies (ICTs) in healthcare: first, […]
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Following a special webinar that took place in April 2020 related to “The impact of COVID-19 on the […]
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