VinUni Research

Frontline Service Worker Wellness

Frontline Service Worker Wellness

Business and Management

Abstract Employee wellness is vital to creating high-quality employee–customer interactions, yet frontline service workers (FLSWs) do not typically […]

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The Effect of Service Improvisation Competence on Hotel Performance

The Effect of Service Improvisation Competence on Hotel Performance

Business and Management

Abstract Purpose The development of a service improvisation competence (Serv-IC), operationally defined as “the systemic ability of a […]

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“Robot Rooms”: How Guests Use and Perceive Hotel Robots

“Robot Rooms”: How Guests Use and Perceive Hotel Robots

Business and Management

Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. […]

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Understanding the Perceptions of Sustainable Coffee Production

Understanding the Perceptions of Sustainable Coffee Production

Business and Management

Abstract This case study used anthropological and culture concept methodologies to evaluate the perceptions of sustainable coffee production […]

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Explaining Gender Differences in Entrepreneurship

Explaining Gender Differences in Entrepreneurship

Business and Management

Abstract The objective of this study is to analyze and explain gender differences in entrepreneurship in Vietnam by […]

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Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry

Fostering Innovation Through Stakeholders’ Engagement at the Healthcare Industry

Business and Management

Abstract In this paper we investigate to which point each of the healthcare industry’s stakeholders are influencing the […]

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How to Win the Consumer’s heart?

How to Win the Consumer’s heart?

Business and Management

Abstract Emotions are key drivers of consumption in the tourism and hospitality sector. Therefore, advancing our understanding of […]

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Usage and Impact of Information and Communication Technologies in Healthcare Delivery

Usage and Impact of Information and Communication Technologies in Healthcare Delivery

Business and Management, Health Sciences, Interdisciplinary Research

Abstract This paper discusses two aspects of the use of information and communication technologies (ICTs) in healthcare: first, […]

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Vietnam’s Textile and Garment Industry Hit Hard by COVID-19

Vietnam’s Textile and Garment Industry Hit Hard by COVID-19

Business and Management

Following a special webinar that took place in April 2020 related to “The impact of COVID-19 on the […]

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