Abstract: 

Health is Wealth (Ralph Waldo Emerson, 18th century)

An apple a day keeps the doctor away (English proverb, 19th century)

Happiness is the highest form of health (Dalai Lama, 20th century)

To make the right choices in life, you have to get in touch with your soul. (Deepak Chopra, 21st century)

Maintaining and sustaining good health is most likely the most complex, the most trans-disciplinary and the most elusive human endeavor of our time. The complexity arises not only because of the physical disease management, prevention, cure and recovery, but also because of the innumerable processes that are involved, and the nature of human interactions in  each of those processes. This presentation will present some ideas for operational and service excellence in healthcare services.

About the Speaker: Rohit Verma (Professor, Operations Technology and Information Management area; School of Hotel Administration) is the Founding Provost/Rector (Chief Academic Officer) of VinUniversity, Hanoi (Vietnam). Prior to his current appointment, he was the Dean of External Relations for Cornell SC Johnson College of Business (May 2016 – June 2019); Singapore Tourism Board Distinguished Professor (January 2014 – June 2019); Executive Director for Cornell Institute for Healthy Futures (July 2015 – June 2018); and Executive Director of Cornell Center for Hospitality Research (July 2009 – June 2012).