Eric Olson
Visiting Professor of Hospitality Management Major, Bachelor of Science in Hospitality Management, College of Business and Management
Biography
Dr. Eric D. Olson is currently the chair of the Rita & Navin Dimond Department of Hotel Management at Metropolitan State University of Denver (Colorado, USA). He received his PhD from the University of Central Florida. Dr. Olson is currently co-editor of the Journal of Hospitality & Tourism Cases and an Associate Editor of the Journal of Convention & Event Tourism. Dr. Olson has completed consulting projects in Aruba, Curacao, and Japan. In Spring 2023, Dr. Olson was a Fulbright Scholar at VinUniversity (Hanoi, Vietnam). In industry, Dr. Olson worked for the Walt Disney World Resort.
• Customer experience
• Service recovery
• Event sustainability
• Fulbright Scholar Program
• Customer experience
• Hospitality marketing
• Meeting and event management
University of Central Florida – PhD
Stetson University – MBA
University of Wisconsin-Eau Claire – BBA in Marketing
2022 Honorable Mention Case Study. Olson, E. D., & Olson, J. Creating a hospitable LGBTQ+ health care clinic. Journal of Hospitality & Tourism Cases.
2022 Best Paper in “Transformative Service Research” track. Designing inclusive healthcare services for trans and gender non-confirming patients.” 12th SERVSIG Conference. Glasgow, Scotland.
2022 Professional Convention Management Association 2022 Visionary Awards Lifetime Achievement Educator Honoree https://www.pcma.org/press_release/pcma-foundation-announces-2022-visionary-awards-honorees/Honerres
2022 The Excellence in Diversity and Inclusion Award – Senior Academic. West Federation Council on Hotel, Restaurant, and Institutional Education.
2020 The Best Paper Award. The impact of robots in service design in a meeting and event setting. Central Federation Council on Hotel, Restaurant, and Institutional Education.
2020 Second Place – 2020 I-CHRIE Johnson & Wales Case Study Competition. Memorial Union Events: Staying Relevant & Sustainable. Journal of Hospitality & Tourism Cases.
2020 CentralCHRIE Outstanding Teaching Achievement Award. Central Federation Council on Hotel, Restaurant, and Institutional Education.
2020 PCMA Student Chapter of the Year. Olson, E. D., & Tsai, C. (Faculty Advisors). $1,000 scholarship for student chapter.
2018 PCMA North American Student Competition. Data Security Expo. Wulf, A., Ott, D., Ennes, C., Farrell, H., Smith, M., Baumann, A., & Olson, E. D. (Faculty Advisor). 5th place (out of 22 team submissions).
2017 The Best Research Paper Award. The Role of Social Influence on Expo Attendee Behavior Utilizing Video Tracking. 4th International Conference on Events. December 12-14, 2017. Orlando, Florida.
2017 College of Human Sciences Early Achievement in Teaching Award. Iowa State University. Ames, Iowa.
2016 First Prize – 2016 I-CHRIE Johnson & Wales Case Study Competition. Virginia, Richmond is out: A DMO case study of LGBT marketing. Council on Hotel, Restaurant, and Institutional Education. July 20-22, 2016. Dallas, Texas.
2013 Liam Glyn Research Scholarship. American Marketing Services Special Interest Group for the Arizona State University Center for Services Leadership/Liam Glynn Scholarship. Doctoral Consortium & American Marketing Association Frontiers in Services Conference. July 4-7, 2013. Taipei, Taiwan.
2013 The Best Research Paper Award. A study of gay tourist market: An analysis of psychographic factors, generation, and destination image by Choi, Y., Ro, H., & Olson, E. D. Korea America Hospitality & Tourism Educators Conference. April 12-13, 2013. Las Vegas, Nevada.