{"id":443,"date":"2021-03-19T08:30:28","date_gmt":"2021-03-19T08:30:28","guid":{"rendered":"https:\/\/vinuni.edu.vn\/research\/?p=443"},"modified":"2022-09-05T08:31:14","modified_gmt":"2022-09-05T08:31:14","slug":"robot-rooms-how-guests-use-and-perceive-hotel-robots","status":"publish","type":"post","link":"https:\/\/vinuni.edu.vn\/research\/robot-rooms-how-guests-use-and-perceive-hotel-robots\/","title":{"rendered":"\u201cRobot Rooms\u201d: How Guests Use and Perceive Hotel Robots"},"content":{"rendered":"<p>Abstract<\/p>\n<p>Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. Guests reported making fairly frequent use of the robots, primarily for such relatively simple functions as turning on the lights and turning off the TV. Chief problems occur when the robot cannot recognize operation commands, when guests must repeat their request, and when the robot isn\u2019t actually programmed for a particular operation. Asked what services they expect from a hotel robot, guests cited food distribution, delivering goods, handling check-in and checkout, and providing travel information and consumption recommendations. Two-thirds of customers considered that \u201crobot rooms\u201d present a good value, and a similar proportion were willing to make a return visit to rooms equipped with robots. Keys to the acceptance of hotel robots are that they must provide worthwhile services and be easy to use. An economic analysis of ten properties found favorable return on hotels\u2019 investment in robot rooms, particularly those in family suites.<\/p>\n<p>Authors: Rohit Verma and co-authors<\/p>\n<p>Read more about the article\u00a0<a href=\"https:\/\/ecommons.cornell.edu\/handle\/1813\/70976#:~:text=Guests%20reported%20making%20fairly%20frequent,and%20turning%20off%20the%20TV.&amp;text=An%20economic%20analysis%20of%20ten,particularly%20those%20in%20family%20suites.\">here<\/a><\/p>\n<p>Read more about the author\u2019s publications\u00a0<a href=\"https:\/\/vinuni.edu.vn\/people\/rohit-verma\/\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. Guests reported making fairly frequent use of the robots, primarily for such relatively simple functions as turning on the lights and turning off the TV. Chief problems occur when the robot cannot recognize operation commands, when guests [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":444,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[39],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u201cRobot Rooms\u201d: How Guests Use and Perceive Hotel Robots - Vinuni Research Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vinuni.edu.vn\/research\/robot-rooms-how-guests-use-and-perceive-hotel-robots\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u201cRobot Rooms\u201d: How Guests Use and Perceive Hotel Robots - Vinuni Research Website\" \/>\n<meta property=\"og:description\" content=\"Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. Guests reported making fairly frequent use of the robots, primarily for such relatively simple functions as turning on the lights and turning off the TV. Chief problems occur when the robot cannot recognize operation commands, when guests [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vinuni.edu.vn\/research\/robot-rooms-how-guests-use-and-perceive-hotel-robots\/\" \/>\n<meta property=\"og:site_name\" content=\"Vinuni Research Website\" \/>\n<meta property=\"article:published_time\" content=\"2021-03-19T08:30:28+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-05T08:31:14+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vinuni.edu.vn\/research\/wp-content\/uploads\/2022\/09\/pexels-photo-2599244-e1590737980375-660x410-1.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"660\" \/>\n\t<meta property=\"og:image:height\" content=\"410\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"phuong.ntn\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"phuong.ntn\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/robot-rooms-how-guests-use-and-perceive-hotel-robots\/\",\"url\":\"https:\/\/vinuni.edu.vn\/research\/robot-rooms-how-guests-use-and-perceive-hotel-robots\/\",\"name\":\"\u201cRobot Rooms\u201d: How Guests Use and Perceive Hotel Robots - Vinuni Research Website\",\"isPartOf\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#website\"},\"datePublished\":\"2021-03-19T08:30:28+00:00\",\"dateModified\":\"2022-09-05T08:31:14+00:00\",\"author\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#\/schema\/person\/d19200a9f0488a2d6374d8641ee8c085\"},\"breadcrumb\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/robot-rooms-how-guests-use-and-perceive-hotel-robots\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/vinuni.edu.vn\/research\/robot-rooms-how-guests-use-and-perceive-hotel-robots\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/robot-rooms-how-guests-use-and-perceive-hotel-robots\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u201cRobot Rooms\u201d: How Guests Use and Perceive Hotel Robots\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#website\",\"url\":\"https:\/\/vinuni.edu.vn\/research\/\",\"name\":\"Vinuni Research Website\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/vinuni.edu.vn\/research\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#\/schema\/person\/d19200a9f0488a2d6374d8641ee8c085\",\"name\":\"phuong.ntn\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/678312306781d0830679d2c1a8a112f1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/678312306781d0830679d2c1a8a112f1?s=96&d=mm&r=g\",\"caption\":\"phuong.ntn\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u201cRobot Rooms\u201d: How Guests Use and Perceive Hotel Robots - Vinuni Research Website","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/vinuni.edu.vn\/research\/robot-rooms-how-guests-use-and-perceive-hotel-robots\/","og_locale":"en_US","og_type":"article","og_title":"\u201cRobot Rooms\u201d: How Guests Use and Perceive Hotel Robots - Vinuni Research Website","og_description":"Abstract Robot-assisted hotel services get generally high marks in a study of guests at 88 hotels in China. 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