{"id":320,"date":"2021-04-05T07:31:07","date_gmt":"2021-04-05T07:31:07","guid":{"rendered":"https:\/\/vinuni.edu.vn\/research\/?p=320"},"modified":"2022-09-05T07:32:50","modified_gmt":"2022-09-05T07:32:50","slug":"employee-wellness-on-the-frontline-an-interactional-psychology-perspective","status":"publish","type":"post","link":"https:\/\/vinuni.edu.vn\/research\/employee-wellness-on-the-frontline-an-interactional-psychology-perspective\/","title":{"rendered":"Employee Wellness on the Frontline: An Interactional Psychology Perspective"},"content":{"rendered":"<p><strong>Abstract<\/strong><\/p>\n<div class=\"intent_sub_item Abstract__block mb-3\">\n<section class=\"intent_sub_content Abstract__block__text\">Employee wellness is vital to creating high-quality employee\u2013customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to conceptually model the interactive influences of organizational and employee factors in influencing FLSW involvement in wellness programs and provides suggestions on how service organizations can enhance wellness behaviors and outcomes.Design\/methodology\/approachThis paper builds upon classical and contemporary management theories to identify important gaps in knowledge about how employees and firms engage with wellness. Interactive psychology, emphasizing multidirectional interaction between person (employee) and situation (organization) wellness orientation, is introduced.Findings<\/p>\n<\/section>\n<\/div>\n<div class=\"intent_sub_item Abstract__block mb-3\">\n<section class=\"intent_sub_content Abstract__block__text\">The paper develops a model that can be used to assess organizational wellness program effectiveness by emphasizing the interaction of employee and organizational wellness orientation. The model illustrates that wellness effectiveness relies equally on employee agency through an active wellness orientation matched with the organizational wellness orientation.Originality\/valueThis paper questions the dominant approaches to assessing the effectiveness of workplace wellness initiatives, arguing for a more humanistic and agentic perspective rather than traditional organizationally centered fiscal measures.<\/p>\n<\/section>\n<\/div>\n<p>Authors: Verma R. and other authors<\/p>\n<p>Read more about the article\u00a0<a href=\"https:\/\/www.emerald.com\/insight\/content\/doi\/10.1108\/JOSM-12-2019-0377\/full\/html\">here<\/a><\/p>\n<p>Read more about the author\u2019s publications\u00a0<a href=\"https:\/\/vinuni.edu.vn\/people\/rohit-verma\/\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abstract Employee wellness is vital to creating high-quality employee\u2013customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to conceptually model the interactive influences of organizational and employee factors in influencing FLSW involvement in wellness programs and provides suggestions on how service organizations can enhance [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":321,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[39],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Employee Wellness on the Frontline: An Interactional Psychology Perspective - Vinuni Research Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vinuni.edu.vn\/research\/employee-wellness-on-the-frontline-an-interactional-psychology-perspective\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Employee Wellness on the Frontline: An Interactional Psychology Perspective - Vinuni Research Website\" \/>\n<meta property=\"og:description\" content=\"Abstract Employee wellness is vital to creating high-quality employee\u2013customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. This paper aims to conceptually model the interactive influences of organizational and employee factors in influencing FLSW involvement in wellness programs and provides suggestions on how service organizations can enhance [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vinuni.edu.vn\/research\/employee-wellness-on-the-frontline-an-interactional-psychology-perspective\/\" \/>\n<meta property=\"og:site_name\" content=\"Vinuni Research Website\" \/>\n<meta property=\"article:published_time\" content=\"2021-04-05T07:31:07+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-05T07:32:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vinuni.edu.vn\/research\/wp-content\/uploads\/2022\/09\/Journal-of-Service-Management-e1617706502327.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"612\" \/>\n\t<meta property=\"og:image:height\" content=\"380\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"phuong.ntn\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"phuong.ntn\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/employee-wellness-on-the-frontline-an-interactional-psychology-perspective\/\",\"url\":\"https:\/\/vinuni.edu.vn\/research\/employee-wellness-on-the-frontline-an-interactional-psychology-perspective\/\",\"name\":\"Employee Wellness on the Frontline: An Interactional Psychology Perspective - Vinuni Research Website\",\"isPartOf\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#website\"},\"datePublished\":\"2021-04-05T07:31:07+00:00\",\"dateModified\":\"2022-09-05T07:32:50+00:00\",\"author\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#\/schema\/person\/d19200a9f0488a2d6374d8641ee8c085\"},\"breadcrumb\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/employee-wellness-on-the-frontline-an-interactional-psychology-perspective\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/vinuni.edu.vn\/research\/employee-wellness-on-the-frontline-an-interactional-psychology-perspective\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/employee-wellness-on-the-frontline-an-interactional-psychology-perspective\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Employee Wellness on the Frontline: An Interactional Psychology Perspective\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#website\",\"url\":\"https:\/\/vinuni.edu.vn\/research\/\",\"name\":\"Vinuni Research Website\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/vinuni.edu.vn\/research\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#\/schema\/person\/d19200a9f0488a2d6374d8641ee8c085\",\"name\":\"phuong.ntn\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/678312306781d0830679d2c1a8a112f1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/678312306781d0830679d2c1a8a112f1?s=96&d=mm&r=g\",\"caption\":\"phuong.ntn\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Employee Wellness on the Frontline: An Interactional Psychology Perspective - Vinuni Research Website","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/vinuni.edu.vn\/research\/employee-wellness-on-the-frontline-an-interactional-psychology-perspective\/","og_locale":"en_US","og_type":"article","og_title":"Employee Wellness on the Frontline: An Interactional Psychology Perspective - Vinuni Research Website","og_description":"Abstract Employee wellness is vital to creating high-quality employee\u2013customer interactions, yet frontline service workers (FLSWs) do not typically engage in, or benefit from, wellness initiatives. 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