{"id":693,"date":"2022-09-29T12:05:15","date_gmt":"2022-09-29T05:05:15","guid":{"rendered":"https:\/\/vinuni.edu.vn\/research\/?post_type=event&#038;p=693"},"modified":"2022-09-29T12:05:15","modified_gmt":"2022-09-29T05:05:15","slug":"service-quality-issues-in-the-triad-of-sharing-services-conceptualization-of-issues-and-propositions-for-solutions","status":"publish","type":"event","link":"https:\/\/vinuni.edu.vn\/research\/event\/service-quality-issues-in-the-triad-of-sharing-services-conceptualization-of-issues-and-propositions-for-solutions\/","title":{"rendered":"Service Quality Issues in the Triad of Sharing Services: Conceptualization of Issues and Propositions for Solutions"},"content":{"rendered":"<p><strong>Abstract: <\/strong><\/p>\n<p>Sharing-service business models face their own unique operational issues. The human aspect of the operation is particularly different from traditional service business models, and therefore requires special attention. One in that aspect is \u201cincreased role of customers in service production\/delivery process\u201d in sharing-service models. The primary goal of this study is to identify such operational issues and propose solutions. Based on the \u201cservice triad\u201d framework, this study addresses the issues for each of the two sharing-service models: B2C \u2013 business to customers and P2P \u2013 people to people), For B2C models, three propositions are put forth based on the theory of the \u201csocial dilemma\u201d: (1) Implementing social incentives; (2) Creating competition among small customer groups; (3) Designing effective customer messages. For P2P models, three propositions are put forth based on the \u201cagency theory\u201d: (1) Managing information; (2) Understanding customer\u2019s attribution to service failure; (3) Providing evaluation reports using big data analysis. The current study is the first attempt in extending the service triad framework into sharing service business models towards the goal of proving managerial insights on improving service quality of sharing-services.<\/p>\n<p><strong>About the Speaker:<\/strong><\/p>\n<p><strong> Sunmee Choi<\/strong>, Professor of Service Operations is currently on leave from Yonsei University (Seoul, Korea), serving as the Founding Dean of College of Business and Management at VinUniversity. Prior to her current appointment, she was the Associate Vice President of International Affairs for Yonsei University (March 2014 \u2013 February 2016); Director of Graduate Studies for School of Business at Yonsei University (March 2013 \u2013 February 2014); and Associate Dean for School of Business at Yonsei University (March 2010 \u2013 February 2011).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Abstract: Sharing-service business models face their own unique operational issues. The human aspect of the operation is particularly different from traditional service business models, and therefore requires special attention. One in that aspect is \u201cincreased role of customers in service production\/delivery process\u201d in sharing-service models. The primary goal of this study is to identify such [&hellip;]<\/p>\n","protected":false},"featured_media":694,"template":"","event_category":[19],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service Quality Issues in the Triad of Sharing Services: Conceptualization of Issues and Propositions for Solutions - Vinuni Research Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vinuni.edu.vn\/research\/event\/service-quality-issues-in-the-triad-of-sharing-services-conceptualization-of-issues-and-propositions-for-solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Quality Issues in the Triad of Sharing Services: Conceptualization of Issues and Propositions for Solutions - Vinuni Research Website\" \/>\n<meta property=\"og:description\" content=\"Abstract: Sharing-service business models face their own unique operational issues. The human aspect of the operation is particularly different from traditional service business models, and therefore requires special attention. One in that aspect is \u201cincreased role of customers in service production\/delivery process\u201d in sharing-service models. The primary goal of this study is to identify such [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vinuni.edu.vn\/research\/event\/service-quality-issues-in-the-triad-of-sharing-services-conceptualization-of-issues-and-propositions-for-solutions\/\" \/>\n<meta property=\"og:site_name\" content=\"Vinuni Research Website\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vinuni.edu.vn\/research\/wp-content\/uploads\/2022\/09\/markus-spiske-Eux9o_XFEEg-unsplash-scaled-e1664427904838.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1004\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/event\/service-quality-issues-in-the-triad-of-sharing-services-conceptualization-of-issues-and-propositions-for-solutions\/\",\"url\":\"https:\/\/vinuni.edu.vn\/research\/event\/service-quality-issues-in-the-triad-of-sharing-services-conceptualization-of-issues-and-propositions-for-solutions\/\",\"name\":\"Service Quality Issues in the Triad of Sharing Services: Conceptualization of Issues and Propositions for Solutions - Vinuni Research Website\",\"isPartOf\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#website\"},\"datePublished\":\"2022-09-29T05:05:15+00:00\",\"dateModified\":\"2022-09-29T05:05:15+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/event\/service-quality-issues-in-the-triad-of-sharing-services-conceptualization-of-issues-and-propositions-for-solutions\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/vinuni.edu.vn\/research\/event\/service-quality-issues-in-the-triad-of-sharing-services-conceptualization-of-issues-and-propositions-for-solutions\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/event\/service-quality-issues-in-the-triad-of-sharing-services-conceptualization-of-issues-and-propositions-for-solutions\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Service Quality Issues in the Triad of Sharing Services: Conceptualization of Issues and Propositions for Solutions\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#website\",\"url\":\"https:\/\/vinuni.edu.vn\/research\/\",\"name\":\"Vinuni Research Website\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/vinuni.edu.vn\/research\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Service Quality Issues in the Triad of Sharing Services: Conceptualization of Issues and Propositions for Solutions - Vinuni Research Website","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/vinuni.edu.vn\/research\/event\/service-quality-issues-in-the-triad-of-sharing-services-conceptualization-of-issues-and-propositions-for-solutions\/","og_locale":"en_US","og_type":"article","og_title":"Service Quality Issues in the Triad of Sharing Services: Conceptualization of Issues and Propositions for Solutions - Vinuni Research Website","og_description":"Abstract: Sharing-service business models face their own unique operational issues. 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