{"id":651,"date":"2022-09-28T15:38:56","date_gmt":"2022-09-28T08:38:56","guid":{"rendered":"https:\/\/vinuni.edu.vn\/research\/?post_type=event&#038;p=651"},"modified":"2022-09-28T15:38:56","modified_gmt":"2022-09-28T08:38:56","slug":"customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam","status":"publish","type":"event","link":"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/","title":{"rendered":"Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam"},"content":{"rendered":"<p>Topic: Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam<br \/>\nSpeaker: Tran Phuong Lan, PhD, Vice Dean, College of Business and Management<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Topic: Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam Speaker: Tran Phuong Lan, PhD, Vice Dean, College of Business and Management<\/p>\n","protected":false},"featured_media":652,"template":"","event_category":[19],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam - Vinuni Research Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam - Vinuni Research Website\" \/>\n<meta property=\"og:description\" content=\"Topic: Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam Speaker: Tran Phuong Lan, PhD, Vice Dean, College of Business and Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/\" \/>\n<meta property=\"og:site_name\" content=\"Vinuni Research Website\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vinuni.edu.vn\/research\/wp-content\/uploads\/2022\/09\/angelina-and-antonis-antoniou-Y4618jfmsrE-unsplash-scaled-e1664354120637.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2048\" \/>\n\t<meta property=\"og:image:height\" content=\"800\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/\",\"url\":\"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/\",\"name\":\"Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam - Vinuni Research Website\",\"isPartOf\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#website\"},\"datePublished\":\"2022-09-28T08:38:56+00:00\",\"dateModified\":\"2022-09-28T08:38:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#website\",\"url\":\"https:\/\/vinuni.edu.vn\/research\/\",\"name\":\"Vinuni Research Website\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/vinuni.edu.vn\/research\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam - Vinuni Research Website","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/","og_locale":"en_US","og_type":"article","og_title":"Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam - Vinuni Research Website","og_description":"Topic: Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam Speaker: Tran Phuong Lan, PhD, Vice Dean, College of Business and Management","og_url":"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/","og_site_name":"Vinuni Research Website","og_image":[{"width":2048,"height":800,"url":"https:\/\/vinuni.edu.vn\/research\/wp-content\/uploads\/2022\/09\/angelina-and-antonis-antoniou-Y4618jfmsrE-unsplash-scaled-e1664354120637.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/","url":"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/","name":"Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam - Vinuni Research Website","isPartOf":{"@id":"https:\/\/vinuni.edu.vn\/research\/#website"},"datePublished":"2022-09-28T08:38:56+00:00","dateModified":"2022-09-28T08:38:56+00:00","breadcrumb":{"@id":"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/vinuni.edu.vn\/research\/event\/customer-satisfaction-and-customer-delight-and-proposed-model-to-measure-customer-delight-in-the-5-star-hotel-context-in-vietnam\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Customer satisfaction and customer delight and proposed model to measure customer delight in the 5 star hotel context in Vietnam"}]},{"@type":"WebSite","@id":"https:\/\/vinuni.edu.vn\/research\/#website","url":"https:\/\/vinuni.edu.vn\/research\/","name":"Vinuni Research Website","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/vinuni.edu.vn\/research\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/vinuni.edu.vn\/research\/wp-json\/wp\/v2\/event\/651"}],"collection":[{"href":"https:\/\/vinuni.edu.vn\/research\/wp-json\/wp\/v2\/event"}],"about":[{"href":"https:\/\/vinuni.edu.vn\/research\/wp-json\/wp\/v2\/types\/event"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vinuni.edu.vn\/research\/wp-json\/wp\/v2\/media\/652"}],"wp:attachment":[{"href":"https:\/\/vinuni.edu.vn\/research\/wp-json\/wp\/v2\/media?parent=651"}],"wp:term":[{"taxonomy":"event_category","embeddable":true,"href":"https:\/\/vinuni.edu.vn\/research\/wp-json\/wp\/v2\/event_category?post=651"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}