{"id":618,"date":"2022-09-26T16:01:03","date_gmt":"2022-09-26T09:01:03","guid":{"rendered":"https:\/\/vinuni.edu.vn\/research\/?post_type=event&#038;p=618"},"modified":"2022-09-29T12:11:09","modified_gmt":"2022-09-29T05:11:09","slug":"ai-i-need-consoling-2","status":"publish","type":"event","link":"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/","title":{"rendered":"AI, I need consoling!"},"content":{"rendered":"<p>Speaker: <strong><span style=\"font-size: 16px; color: #2e5288;\"><a style=\"color: #2e5288; text-decoration: underline;\" href=\"https:\/\/vinuni.edu.vn\/people\/kyunghwa-chung\/\">Kyunghwa Chung<\/a><\/span><\/strong><span style=\"font-size: 16px;\"><strong> (Jenny)<\/strong>, PhD, Assistant Professor of Marketing, College of Business and Management<\/span>:<\/p>\n<p><em>Title: AI, I need consoling!<\/em><\/p>\n<p>The importance of AI is increasing in the service industry. Many firms are replacing their call center staff with AI chatbot services. But are consumers really satisfied\u00a0with AI services? What do consumers really want when they contact customer service? In this seminar, Jenny C\u2019s experiments related to consumer responses to AI service are introduced.<\/p>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" style=\"border: 1px solid #464646;\" src=\"https:\/\/vinuni.ap.panopto.com\/Panopto\/Pages\/Embed.aspx?id=4bcf3c07-19df-45c6-80d1-ad1f00ba1d96&amp;autoplay=false&amp;offerviewer=true&amp;showtitle=true&amp;showbrand=false&amp;start=0&amp;interactivity=all\" width=\"720\" height=\"405\" allowfullscreen=\"allowfullscreen\" data-mce-fragment=\"1\"><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Speaker: Kyunghwa Chung (Jenny), PhD, Assistant Professor of Marketing, College of Business and Management: Title: AI, I need consoling! The importance of AI is increasing in the service industry. Many firms are replacing their call center staff with AI chatbot services. But are consumers really satisfied\u00a0with AI services? What do consumers really want when they [&hellip;]<\/p>\n","protected":false},"featured_media":696,"template":"","event_category":[19],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI, I need consoling! - Vinuni Research Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI, I need consoling! - Vinuni Research Website\" \/>\n<meta property=\"og:description\" content=\"Speaker: Kyunghwa Chung (Jenny), PhD, Assistant Professor of Marketing, College of Business and Management: Title: AI, I need consoling! The importance of AI is increasing in the service industry. Many firms are replacing their call center staff with AI chatbot services. But are consumers really satisfied\u00a0with AI services? What do consumers really want when they [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Vinuni Research Website\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-29T05:11:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/vinuni.edu.vn\/research\/wp-content\/uploads\/2022\/09\/xu-haiwei-_3KdlCgHAn0-unsplash-scaled-e1664428264387.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1708\" \/>\n\t<meta property=\"og:image:height\" content=\"665\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/\",\"url\":\"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/\",\"name\":\"AI, I need consoling! - Vinuni Research Website\",\"isPartOf\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#website\"},\"datePublished\":\"2022-09-26T09:01:03+00:00\",\"dateModified\":\"2022-09-29T05:11:09+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"AI, I need consoling!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/vinuni.edu.vn\/research\/#website\",\"url\":\"https:\/\/vinuni.edu.vn\/research\/\",\"name\":\"Vinuni Research Website\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/vinuni.edu.vn\/research\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AI, I need consoling! - Vinuni Research Website","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/","og_locale":"en_US","og_type":"article","og_title":"AI, I need consoling! - Vinuni Research Website","og_description":"Speaker: Kyunghwa Chung (Jenny), PhD, Assistant Professor of Marketing, College of Business and Management: Title: AI, I need consoling! 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