{"version":"1.0","provider_name":"Vinuni Research Website","provider_url":"https:\/\/vinuni.edu.vn\/research","title":"AI, I need consoling! - Vinuni Research Website","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"N1nuYMo1RN\"><a href=\"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/\">AI, I need consoling!<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/vinuni.edu.vn\/research\/event\/ai-i-need-consoling-2\/embed\/#?secret=N1nuYMo1RN\" width=\"600\" height=\"338\" title=\"&#8220;AI, I need consoling!&#8221; &#8212; Vinuni Research Website\" data-secret=\"N1nuYMo1RN\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(c,l){\"use strict\";var e=!1,o=!1;if(l.querySelector)if(c.addEventListener)e=!0;if(c.wp=c.wp||{},c.wp.receiveEmbedMessage);else if(c.wp.receiveEmbedMessage=function(e){var t=e.data;if(!t);else if(!(t.secret||t.message||t.value));else if(\/[^a-zA-Z0-9]\/.test(t.secret));else{for(var r,s,a,i=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),n=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),o=0;o<n.length;o++)n[o].style.display=\"none\";for(o=0;o<i.length;o++)if(r=i[o],e.source!==r.contentWindow);else{if(r.removeAttribute(\"style\"),\"height\"===t.message){if(1e3<(s=parseInt(t.value,10)))s=1e3;else if(~~s<200)s=200;r.height=s}if(\"link\"===t.message)if(s=l.createElement(\"a\"),a=l.createElement(\"a\"),s.href=r.getAttribute(\"src\"),a.href=t.value,a.host===s.host)if(l.activeElement===r)c.top.location.href=t.value}}},e)c.addEventListener(\"message\",c.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",t,!1),c.addEventListener(\"load\",t,!1);function t(){if(o);else{o=!0;for(var e,t,r,s=-1!==navigator.appVersion.indexOf(\"MSIE 10\"),a=!!navigator.userAgent.match(\/Trident.*rv:11\\.\/),i=l.querySelectorAll(\"iframe.wp-embedded-content\"),n=0;n<i.length;n++){if(!(r=(t=i[n]).getAttribute(\"data-secret\")))r=Math.random().toString(36).substr(2,10),t.src+=\"#?secret=\"+r,t.setAttribute(\"data-secret\",r);if(s||a)(e=t.cloneNode(!0)).removeAttribute(\"security\"),t.parentNode.replaceChild(e,t);t.contentWindow.postMessage({message:\"ready\",secret:r},\"*\")}}}}(window,document);\n<\/script>\n","thumbnail_url":"https:\/\/vinuni.edu.vn\/research\/wp-content\/uploads\/2022\/09\/xu-haiwei-_3KdlCgHAn0-unsplash-scaled-e1664428264387.jpg","thumbnail_width":1708,"thumbnail_height":665,"description":"Speaker: Kyunghwa Chung (Jenny), PhD, Assistant Professor of Marketing, College of Business and Management: Title: AI, I need consoling! The importance of AI is increasing in the service industry. Many firms are replacing their call center staff with AI chatbot services. But are consumers really satisfied\u00a0with AI services? What do consumers really want when they [&hellip;]"}